16/07/2014

Survey: 75 percent of patients want digital health services | mobihealthnews

According to a survey of thousands of patients in Germany, Singapore, and the United Kingdom, the adoption of digital healthcare services remains low because existing services are either low quality or not meeting patients’ needs. The survey, conducted by consulting firm McKinsey, included responses from at least 1,000 patients in the three countries.

“Many healthcare executives believe that, due to the sensitive nature of medical care, patients don’t want to use digital services except in a few specific situations; decision makers often cite data that point to relatively low usage of digital healthcare services,” McKinsey analysts Stefan Biesdorf and Florian Niedermann wrote in a recent blog post. “In fact, the results of our survey reveal something quite different. The reason patients are slow to adopt digital healthcare is primarily because existing services don’t meet their needs or because they are of poor quality.” 

McKinsey found that more than 75 percent of respondents would like to use some kind of digital health service. Many are interested in “mundane” offerings, the firm wrote.



Source: mobihealthnews.com

08/07/2014

How to Treat Patient Wait-Time Woes IndustryView | 2013

We surveyed 5,003 patients to determine how they feel about wait times and what might alleviate their frustration.

[...]

Key Findings:

  1. 80 percent of patients would be less frustrated if they knew how long the wait would be.
  2. A personal apology from the doctor would minimize frustration for 70 percent of patients.
  3. 41 percent of patients would be willing to see another doctor in the practice to reduce their wait.
[...]
Conclusions

Patients are nearly unanimous in their dislike of waiting at their doctors’ offices, but there are steps you can take to help alleviate their frustration. Simply notifying patients how long they’ll have to wait can ease the frustration of most patients, as will a personal apology from their doctor when they’ve had to wait.


See download of report

Source: www.softwareadvice.com