How to Treat Patient Wait-Time Woes IndustryView | 2013

We surveyed 5,003 patients to determine how they feel about wait times and what might alleviate their frustration.


Key Findings:

  1. 80 percent of patients would be less frustrated if they knew how long the wait would be.
  2. A personal apology from the doctor would minimize frustration for 70 percent of patients.
  3. 41 percent of patients would be willing to see another doctor in the practice to reduce their wait.

Patients are nearly unanimous in their dislike of waiting at their doctors’ offices, but there are steps you can take to help alleviate their frustration. Simply notifying patients how long they’ll have to wait can ease the frustration of most patients, as will a personal apology from their doctor when they’ve had to wait.

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Source: www.softwareadvice.com