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Tim Kelsey: A patient-centred NHS; Interview with The Nuffield Trust

In this video, Tim Kelsey of the NHS Commissioning Board talks to Senior Fellow in Health Policy Ruth Thorlby about his new role as National Director for Patients and Information, and outlines how the new customer-service vision for the NHS can be achieved by utilising new technologies used in other sectors.

See on www.nuffieldtrust.org.uk