To contact another physician, users launch the PerfectServe mobile application or dial the toll-free 855-DocLink number. The only information they need to initiate communication is the name of the colleague the user wishes to reach. PerfectServe DocLink allows individual contact status control, so users can select the following settings based on how they prefer to be reached during certain days of the week or throughout the day: available for real-time calls and secure voice and text messages; available for secure voice and text messages only; or unavailable — voice and text messages stored without notification.

Market positioning (responses provided by PerfectServe DocLink):

How does this technology enhance the physician experience or business operations within a small-medium sized practice? Using PerfectServe DocLink, a small or midsize practice can establish a private and secure communications network that connects all medical staff member users by allowing both real-time conversations and secure text messaging in a HIPAA-compliant environment, resulting in significantly improved physician workflow. With PerfectServe DocLink, physicians connect with one another quickly without having to search for phone numbers or navigate through switchboards, answering services or front-office staff. PerfectServe DocLink provides one-step access to every referring physician and medical staff member — which means better quality of care.What makes PerfectServe DocLink unique in the market? It enables both secure text messaging and real-time conversations. Sometimes physicians want to send a text. Other times they need to have a conversation. With PerfectServe DocLink, physicians choose the best communication mode for each clinical situation.  What attributes interest your physician clients the most when it comes to messaging technologies? The ability to take nurses and staff out of the consult process by providing one-step, secure, real-time access to every referring physician and medical staff member (which speeds up cycle times). Other appeals include managing HIPAA-compliance risk across every communications mode; alerting multiple people simultaneously (which provides backup and quicker response time); determining how to receive different types of calls, giving personal control over how physicians are reached to the physician; automatically filtering all ePHI from the body of messages sent to non-secure mobile devices (e.g., pagers, email and SMS text); fewer interruptions for routine matters (nighttime messages can be held for morning delivery); and private phone numbers, which are kept private — an office caller ID can display instead of a personal cell number for patient calls.What are your development goals for this technology from now through the next two years? PerfectServe’s development goals are confidential but we continue to gather feedback from our users to guide our roadmap.Founded InWebsiteTwitterHeadquartersPricing1997Knoxville, TNN/A

Want more? Find out about other secure messaging solutions that made Medical Practice Insider’s list: 

DocbookMD: Where over 300,000 docs connect

hippomsg: Communicating without the financial squeeze

Imprivata Cortext: Seamless, secure messaging on a range of devices

Medigram: Timely care team conversations

MedXCom: Virtual house calls, secure messaging and more

TigerText: Singularly focused on security

Vocera Collaboration Suite: Convenience via voice and text

Source: www.medicalpracticeinsider.com