Patient Experience as Told by Twitter: The Other Side Live!
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Doctor Kate Granger, a physician turned cancer patient, found herself venting to the Twitterverse about a recent hospital stay. The doctor live tweeted her inpatient experience, citing multiple mistakes and abysmal bedside manner. In doing so she attracted a huge audience of patients and healthcare providers alike, chiming in on the conversation and sharing her frustrations. Kate single handedly sparked a debate about patient care in the US and the power of social media to evoke change in healthcare.