Online dialogue between healthcare providers and patients can help to educate patients and make them more satisfied, researchers publishing a small provisional study this week in BMC Medical Informatics and Decision Making concluded.
The researchers, based in Denmark, created a health informatics tool–The Online Patient Book–to enable asynchronous, written online communication between healthcare professionals and their patients: men with prostate cancer treated with surgery in a short-stay hospital setting. The patients would use the tool to write messages to their providers, and were promised a response within 24 hours. Evaluation of the tool ran from June 2010 to September 2010.
Overall, 33 out of 34 patients who used the tool considered their experience a positive one, with one patient giving a neutral evaluation of the tool. They indicated that the tool gave them a sense of freedom and a « feeling of security, » knowing they could get their providers’ attention as necessary, while not being tied down to any particular time or place to meet. » (…)
Read more: Online communication tool empowers patients – FierceHealthIT http://www.fiercehealthit.com/story/online-communication-tool-empowers-patients/2012-09-05#ixzz26LrL7qZy
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