10/07/2014

What Does Social Media Participation Mean for Patients’ Privacy?

The doctor-patient relationship is confidential by nature. Although we encourage you to participate intelligently in social media, at times, this advice can complicate things. A single violation of the Health Insurance Portability and Accountability Act (HIPAA) may cost tens of thousands of dollars in fines, not to mention the criminal charges you could face. Is the use of social media worth it? The short answer is yes—as long as you do it right.

IF YOU WOULD NOT SAY IT IN YOUR WAITING ROOM, DO NOT SAY IT ONLINE

This is an extension of the “think before you post” rule. Before you post anything on a social media site, pause and read it out loud. Imagine you just said what you read in your waiting room in your normal speaking voice. If you feel comfortable with that, then what you have typed is probably fine to post on Facebook or Twitter. If you feel even the least bit uncomfortable with the notion of saying in a waiting room full of people what you are about to post however, do not post it.

DO NOT MIX PERSONAL AND PROFESSIONAL MESSAGES

If you have personal accounts on social media sites, do not use them for professional purposes. Do not “friend” your patients on Facebook: if you want to use Facebook professionally, create a page that people can like. A professional presence can include a personal touch without being overly personal. Pictures from your marathon last week work perfectly, but those from your date last night do not.


MAKE SURE YOUR STAFF UNDERSTANDS YOUR SOCIAL MEDIA POLICY

Although you cannot monitor everything your staff members do when they are not at work, you can outline a social media policy that extends to all of your employees. It does not have to ban social media. After all, odds are that at least one member of your office staff began personally posting Tweets or using Facebook long before your practice had a professional presence on these sites. You can, however, create a policy and ensure that your entire office understands it. At the very least, ban discussing patients online, no matter how vague the details.

DEVELOP A RELEASE FORM FOR PATIENTS’ TESTIMONIALS

For some subspecialties, patients’ photographs and testimonials can really enhance the credibility of a business. Develop a standard release form for these situations, and make sure patients understand exactly how and where their photographs or words will be used. Crop or disguise identifying details to ensure patients’ anonymity.


Source: modernaesthetics.com

10/07/2014

What Does Social Media Participation Mean for Patients’ Privacy?

The doctor-patient relationship is confidential by nature. Although we encourage you to participate intelligently in social media, at times, this advice can complicate things. A single violation of the Health Insurance Portability and Accountability Act (HIPAA) may cost tens of thousands of dollars in fines, not to mention the criminal charges you could face. Is the use of social media worth it? The short answer is yes—as long as you do it right.

IF YOU WOULD NOT SAY IT IN YOUR WAITING ROOM, DO NOT SAY IT ONLINE

This is an extension of the “think before you post” rule. Before you post anything on a social media site, pause and read it out loud. Imagine you just said what you read in your waiting room in your normal speaking voice. If you feel comfortable with that, then what you have typed is probably fine to post on Facebook or Twitter. If you feel even the least bit uncomfortable with the notion of saying in a waiting room full of people what you are about to post however, do not post it.

DO NOT MIX PERSONAL AND PROFESSIONAL MESSAGES

If you have personal accounts on social media sites, do not use them for professional purposes. Do not “friend” your patients on Facebook: if you want to use Facebook professionally, create a page that people can like. A professional presence can include a personal touch without being overly personal. Pictures from your marathon last week work perfectly, but those from your date last night do not.


MAKE SURE YOUR STAFF UNDERSTANDS YOUR SOCIAL MEDIA POLICY

Although you cannot monitor everything your staff members do when they are not at work, you can outline a social media policy that extends to all of your employees. It does not have to ban social media. After all, odds are that at least one member of your office staff began personally posting Tweets or using Facebook long before your practice had a professional presence on these sites. You can, however, create a policy and ensure that your entire office understands it. At the very least, ban discussing patients online, no matter how vague the details.

DEVELOP A RELEASE FORM FOR PATIENTS’ TESTIMONIALS

For some subspecialties, patients’ photographs and testimonials can really enhance the credibility of a business. Develop a standard release form for these situations, and make sure patients understand exactly how and where their photographs or words will be used. Crop or disguise identifying details to ensure patients’ anonymity.


Source: modernaesthetics.com

10/07/2014

La santé entame une troisième phase de développement tournée vers le patient

L'utilisation des nouvelles technologies en médecine a commencé dans les années 1950 pour gérer les tâches administratives et statistiques... puis s'est poursuivie vingt ans plus tard avec la naissance des cartes électroniques de santé. Aujourd'hui, McKinsey parle d'une troisième étape que le domaine de la santé s'apprête à franchir : orienter les nouvelles technologies au service du patient. Mais certains problèmes comme la régulation, la confidentialité des données et la grande quantité de parties prenantes, semblent impacter particulièrement la santé et menacent de retarder cette troisième vague d'évolution technologique. Par où commencer pour intégrer complètement le digital dans les stratégies des acteurs du monde de la santé ? Les analystes de McKinsey relèvent que dans les autres secteurs, cette troisième vague s'est fondée sur l'étude des attentes des utilisateurs et c'est ce qui doit être fait dans la santé. Dans la manière de restituer les résultats de leur enquête, les analystes ont voulu briser certains préjugés, le premier étant la réticence des patients à avoir recours au digital dans un domaine aussi sensible que la santé.

Source: www.atelier.net